Keep These Tips in Mind

Keep These Tips in Mind

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In our last blog, we taught you to assess your current systems and use transitions in your business to make improvements. You’re one step closer to finding the best solution for your electronic medical record and billing systems. Maybe a new system is the best way forward, and you‘re preparing to go live. This is an exciting and sometimes daunting transition in a healthcare agency, and we’re here to help! If you’re not currently looking to implement a new software, read on and bookmark this page, you might need it in the future! You can find useful tips and information on implementation on our social pages and website. Now we’re sharing tips for post implementation success:

  • Review Workflow Documentation
  • Ensure everyone within your organization has thoroughly reviewed your internal workflows for day-to-day operations across departments. Make sure there is a clear understanding of how they are executed in your new EHR. Walk through each critical workflow in your certification system to identify any potential gaps. 
  • Provide End-User Refresher Training
  • Software implementations can range anywhere from 6 months to a year. During that time organizations absorb a tremendous amount of information that is not always easily retained. It’s important to revisit training for each department. You can also request additional training from your implementation team prior to your go-live transition.
  • Complete Chart Audits
  • Triple checking your work is never a bad idea! One of the number one issues organizations encounter during implementation is incomplete or inaccurate data in their client charts. Whether it's the date of birth, a missing digit in a social security number or an incorrect mailing address, simple errors can have a big impact on the billing, clinical, and administrative operations of an organization.
  • Hire an Expert
  • Implementations can be taxing on your team and many organizations simply lack the manpower needed to successfully operate the new features of their EHR during the early stages. A steep learning curve, processing claims, completing assessments, accurately scheduling appointments, and resolving errors can quickly accumulate to a heavy workload. Hiring expert support in the initial months of implementation alleviates the pressure from your team while easing the process and giving you the additional advocate you need. 

With all of the above in mind, your EHR post-implementation process should go as smoothly as possible. Like with anything new, always prepare for unforeseen obstacles, this list will prepare you for what we know are common oversights. At TLock Solutions, our team is experienced and ready to help with any of the above and much more. If you’re in need of support managing your existing EHR or a new implementation, reach out and let us help!

The Solution to Your Next Business Challenge

The Solution to Your Next Business Challenge

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Behavioral Health

Behavior Health is a unique industry with dedicated practitioners, deep impact and extremely high demand. These external demands often take precedence over internal processes like billing. As a resource to small and mid-sized behavioral health centers, TLock Solutions works to make EHR implementation and management as efficient as possible so our clients can focus on quality care. In recent years, we’ve seen employment challenges across the industry make turnover a common theme among agencies implementing a new system of any kind. And It makes sense. Every aspect of the business relates to revenue - an updated EHR means change for every department. There is a lot to learn, unlearn and adapt to. A dedicated practitioner with a heavy workload can be made to feel like they are taking on even more responsibility and become overwhelmed, resulting in lower productivity and sometimes even resignation.

Fortunately, there is a way to manage necessary changes without the need to hire a new position or spend extensive time training and overwhelming your employees. By outsourcing highly specialized external support, you’re guaranteed to keep your best asset, your employees, happy and on the team. In the age of the Great Resignation, companies are beginning to see the value in outsourcing experts for internal challenges. Our focus is specific because it’s what we know best. The TLock team brings clinician, healthcare informatics and business experience to our clients for a holistic solution tailored to your specific needs. We are dedicated to using our proven processes to get you results that can’t be replicated through a training program or new position. Find the experts that do exactly what you need for the return you want. Some of the benefits of outsourcing include:

  1. Experienced Advocate.
  • A specialist should know absolutely everything there is to know about their niche. Behavioral Health EHR System Management and Implementation especially can cause setbacks if you don’t know what to look and ask for. Contracting an expert to do research, stay up to date on new information and advocate on your behalf will ensure that you’re communicating effectively with your staff, software provider and clients throughout the process.
  1. Save Time
  • Any new change includes a learning curve, and trial and error can be time consuming. Working with an expert who has proven results and processes saves you the time that is typically spent on webinars, troubleshooting and training.
  1. Save Money
  • Most updates to your business are meant to fulfill a need. WIth our clients specifically, we have seen incredible ROI when we implement a new EHR System. We successfully recovered over $150,000 in revenue for one of our clients, Tennessee Voices using our proven Rescue, Reset and Re-educate model.
  1. Change Management Support 
  • Change Management is invaluable when working to improve your business. Experts already know what issues to look for and how to mitigate and solve them. You can’t foresee how a new process or implementation will impact your company. Hiring external support can help you identify blocks early and efficiently. 
  1. Specific Expertise 
  • There are so many advantages of hiring an expert whose only focus is the problem you’re looking to solve. TLock Solutions was created to help behavioral health agencies leverage their EHR systems to become and stay financially healthy. Our niche services help us advise clients with a holistic understanding of the industry, software and processes needed for success.

There’s a strong chance that the solution to your biggest problem is just a phone call away. Next time you find yourself with a specific need or engaging a new change or level in your business, consider outsourcing expert help. 

If you are a behavioral health agency, check the health of your EHR system with our free consultation by contacting us at www.tlocksolutions.com

Grow Your Relationships and Thrive

Grow Your Relationships and Thrive

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The right relationship can lead you to your dream client, contract or career. In recent years, we’ve seen a shift in how we interact with one another. Spending so much more time in isolation and only contacting people through technology has made it easy to overlook the power of connection. The old saying, “it’s not about what you know, but who you know,” is still increasingly true. Gatherings have been reimagined, now more than ever connecting requires purpose and intention. You never know where you may end up and how your network can make a difference in your life. Luckily, organizations are reemerging with in-person conferences this year, giving us all an opportunity to experience our changing industries and learn together again. How do you plan to maximize this opportunity? 

Strong relationships are one of the best assets you can have. Just ask our Founder, Tracel Lockhart. Throughout her career as a software vendor and then a clinician, she made sure to make every interaction count. Her philosophy is simple, “Always make a point to go above and beyond for your clients. At the end of the day, business is about more than just providing a service.” Her strong connections helped her gain opportunities to build expertise including speaking at conferences and growing as a thought leader in Behavioral Health and EHR Management. Even now, our clientele at TLock Solutions is built on 100% referral from networking, strong relationships and quality service. When you treat each business relationship as a partnership that benefits both parties for long term results, you will find long term success. Partnerships must start somewhere, luckily networking is a skill anyone can learn. Here are a few of Tracel’s best tips for creating new and lasting connections:

  1. Keep an Open Mind.
  • You never know who you could be talking to. Whether it be someone just starting out in your field or an industry expert, every interaction has the potential to become an opportunity. Be conscious of how you can offer your services and resources and you’ll get them in return. 

 

  1. Be Intentional
  • Know what you want from a connection and what you bring to a relationship. Being intentional will ensure that you continue to foster the relationship after the initial connection. Plant the seeds, water them and see the growth. 
  1. Follow Through
  • Take steps of action to ensure the best outcome from your new connection. Always follow up and follow through with your promises. Even the smallest gesture can lead to a long lasting partnership. 

Luckily, there are so many conferences executing hybrid and in-person gatherings this year! Event season is well underway but there is still a chance to register for one or a few and practice forging connections that will create the future you want to see. 

  • NatCon  (National Council for Mental Wellbeing) - April 11-13th 
  • INVEST - October 12th  

Find us at the next conference and introduce yourself, let us know if there are any other meetings1 we should come to! We look forward to connecting with you. If you are a behavioral health agency, check the health of your EHR system with our free consultation by contacting us at www.tlocksolutions.com